Returns & Refunds

Isuzu Trooper Car Parts is committed to providing the highest quality auto parts. With thousands of parts to choose from, and the uncertainties of purchasing automotive parts over the internet, we understand that returning parts can alleviate concerns of our potential customers. That is why we have a liberal return policy. Our goal is not to just to sell auto parts, but to gain the trust of our customers.

Return Policy

Parts can be returned for a number of reasons. Customers have been satisfied with our return policy when they have received an incorrect part, and when a part has been damaged during shipment. Parts can also be returned if the description of the part on our web site does not accurately reflect the part. Lastly, a customer can return a part if they just change their mind.

There are a few conditions to note with our return policy. First, the part must be returned within 14 days from the date it was shipped. The part must be returned in the same condition as when it was shipped, and the shipping box must also be returned. Last, the part cannot be installed on the vehicle.

Unfortunately, once a part has been installed, it cannot be returned.

Non-Returnable Items

There are a number of items that cannot be returned. These items include, but are not limited to, items that are ordered and sold as a special request, clearance sale items, and items that are customized. Before purchasing an item that you are not sure about, contact our support staff to verify.

How to Begin a Return

To begin the returns process, contact our support team and include your order number in the message. In the same message, include a description of the reason you are returning the item and include images. If the item was packaged, include that as well.

Once our team reviews your request, we will provide you with return instructions. Without approval, we are unable to process your return.

Refund Policy

After review, refunds will be processed within 3-5 business days and will be issued through the same method used for payment.

Shipping costs are non-refundable unless a returned item is due to a refund is issued because of an error on our part (shipping the wrong item or item is damaged).

Exchanges

In the event a part is shipped and is damaged or is the wrong part, we will either:

– Replace the part, if available, or

– Provide a refund.

Damaged Shipments

If an order is shipped and damaged, the following must occur within 2 days of receiving the order:

– Customer must retain all of the shipment and packaging

– Customer must take pictures to show how the package was damaged

This helps us file a claim with the shipping company and helps resolve the situation quickl;y.

Return Shipping Policy

Return shipping is charged in the following situations:

– Customer made an error when ordering.

– Return shipping is not charged in the event of an error on our part.

The Nature of Our Business Allows Us to Control Our Own Inventory and Describe Our Services Differently

Because we maintain our own warehouses, we can control our own inventory and can be to some extent different from 3rd party listing and marketplace services. As a result, we can control the supplies we sell and can be more responsible with the description of the inventory we sell.

We believe that our customers will shop at our stores more often when they know they can reasonably expect fair treatment with returns. Unless there is an extraordinary circumstance, we will not refuse return requests.

Customers are always free to contact us with questions before they make a purchase to help them make an informed decision. Although we do sell parts and accessories to businesses and to the general public, we can help customers with special orders, if needed.

We strive to make the entire transaction and any after-purchase services as pleasant and as convenient as possible for our customers.